737-304-6185The Cloud Complexity Trap: How Growing SaaS Companies Lose Control of AWS & Azure (And How to Get It Back)
At IG CloudOps, we work with SaaS teams every day. They’re building great products, growing fast, and attracting serious customers. But behind the scenes their cloud infrastructure is often duct-taped together by overworked developers, outsourced freelancers, or one overstretched engineer who holds it all together.
The Early Days: Cloud Freedom (and Chaos)
When your product is just getting off the ground, cloud platforms like AWS or Azure feel like a gift. They’re flexible, scalable, and you can spin up what you need on-demand.
But that early freedom comes with hidden costs:
- No clear ownership over infrastructure
- No consistency in how environments are configured
- Monitoring, alerting, backups… if they exist, they’re often reactive or unreliable
It works—until it doesn’t.
Where Cloud Complexity Hits Hard
🔥 1. A sudden outage
Something breaks. No one knows who’s responsible. Your senior developer is stuck diagnosing a production issue at 11PM.
💸 2. Cloud bills balloon
Costs creep up, but no one has time to optimise. You’re paying for unused resources, overprovisioned services, or inefficient architecture.
🧠 3. Your “cloud person” leaves
Every team has that one person who “just knows” the cloud setup. When they go on holiday—or quit—you’re exposed.
🧩 4. You’re building faster than you can support
New features are shipping, but infrastructure hasn’t kept up. Manual deployments, brittle CI/CD, and no disaster recovery plan.
Sound familiar?
You’re not alone. We see this over and over again in SaaS companies with under 200 people and sometimes with those that have dedicated cloud teams…
Why This Happens: Team Gaps, Not Incompetence
Let’s be clear: your developers are not the problem.
They’re paid to build product, not to design and maintain resilient cloud infrastructure. DevOps? Monitoring? Cost control? That’s a whole other role. But hiring a full-time DevOps engineer or cloud architect isn’t always practical at your stage.
So what happens?
- You rely on freelancers or agencies (who vanish when something breaks)
- You delay ops decisions and hope for the best
- You burn out your devs with support requests and incident firefighting
You’re stuck. You can’t afford to build a full CloudOps function—but you can’t afford not to have one, either.
What You Actually Need: CloudOps-as-a-Service
We created IG CloudOps specifically to fill this gap. Our model is simple:
✅ CloudOps automation platform + real human support, priced for SaaS companies under 200 people.
Here’s how it works:
🔍 1. We assess your current cloud environment
We start with a Cloud Complexity Review—a 30-minute session to map your pain points, risks, and cost leaks. This is free, and often uncovers quick wins in minutes.
🧰 2. We plug in automated monitoring & recovery
Our CloudOps platform connects to your AWS or Azure account and gives you immediate visibility. But more importantly—it doesn’t just alert you, it acts.
Auto-remediation for top incidents. Cost insights. Usage optimisation. 24/7 protection without waking up your dev team.
🧑💼 3. We support your team like an extension of it
Have a question? Need help with architecture or permissions? Just ask. You get access to real cloud experts—without hiring full-time.
We don’t replace your team. We back them up so they can focus on building product, not firefighting production.
Real Example: A London SaaS Team Gets Their Cloud Back
One of our recent clients—a 40-person SaaS company—came to us after a string of late-night outages and mounting AWS bills.
They had:
- No monitoring
- No disaster recovery
- No documentation
- A “DevOps” contractor on retainer who hadn’t logged in for weeks
We stepped in, ran a review, and within 10 days:
✅ Implemented full-stack monitoring
✅ Deployed auto-recovery for their top 5 failure scenarios
✅ Cut £1,700/month from their AWS bill with a few config changes and a 80k P.A.cost to employ
✅ Rolled out weekly ops check-ins with their product and dev leads
6 weeks later, they said:
“This is the first time our cloud hasn’t felt like a risk.”
Want to Get Control of Your Cloud—Without Hiring a Team?
We know what it’s like to run a growing SaaS business. You need infrastructure that just works, so your team can focus on shipping features, onboarding customers, and scaling.
Here’s what we recommend:
✅ Start with a Cloud Complexity Review
It’s free, takes 30 minutes, and gives you immediate clarity on where things are fragile—and what to fix. (Get in touch)
✅ Download our free guide:
🎁 The Cloud Cost Control: Best Practices for AWS & Azure — 5 areas to look at to reduce costs today, no code required (Download the guide here)
✅ If there’s a fit, we can help you implement real CloudOps—without hiring a full team or relying on disappearing contractors.
Your cloud doesn’t have to be complex. It just needs ownership.