AWS Support

Get the right support team for your AWS deployment.

We have the hard won experience working with hundreds of cloud deployments for our customers globally.

AWS Support Services

At IG CloudOps we understand that cloud infrastructure is at the centre of your business operations and that how it performs will affect you and your customers. Working with an accredited AWS partner means that you know you are working with experts and that our AWS support plans will meet your needs.

Our managed support plans include:

A UK based AWS certified support team
Years of knowledge working with Amazon Web Services
Work with a team who will take the time to understand your business and objectives
AWS experience with clients of all sizes in a variety of market sectors
All plans include advisory sessions / support services / cost reviews / security audits - all included in our CloudOps AWS support plans Essentials and Professional

What do our customers say?

Interviews with Tom Gullen & Gary Parker about what its like to work with the IG CloudOps team to extend your team for cloud support and consultancy.

You can also read all our testimonials and case studies here.

Issue trouble shooting, root cause and resolution

Our cloud experts excel at troubleshooting and identifying root causes, ensuring quick resolutions to keep your operations running smoothly.

Roadmap advice

Get expert advice from our AWS team about planned changes when you need it

Extend your in-house team with our AWS experts

Add cover for your team or extend your team and concentrate on your business, let us support the cloud

Architecture & deployment advice

Support for existing deployments and planning for new ones

Speak to one of our AWS Support experts

Why choose IG CloudOps for your AWS Support plan?

We have the hard-won knowledge from working with hundreds of AWS deployments for over a decade. We can be bolted on to your existing team and provide management and support services as we have done for many other customers.

We offer the full life cycle of services for AWS from architecture & deployment to support, management, maintenance & upgrades. We also spend our time working with many different implementations of AWS & Azure deployed across the globe so we are always up to date with the latest developments.

We have then put this knowledge into our CloudOps software to allow us to scale our knowledge across hundreds of AWS deployments.

As a certified AWS partner, IG CloudOps ensures you get the maximum ROI from your cloud deployment and have the infrastructure which will support your immediate and long-term business objectives.

Choosing the right AWS Partner for existing AWS infrastructure managing 1000s of publications annually.

Read the full case study

How we deliver our AWS Support Services

We work closely with your internal IT specialists to understand what you want to achieve so we can recommend solutions that complement your own technology stack and help you progress in the cloud.

IG CloudOps managed services can be tailored to your specific requirements from fully managed and hosted through to a lighter touch of monitoring and support to complement your own team.

IG CloudOps enhances cloud deployments with our CloudOps software that improves platform management to increase stability and reduce subscription costs. Through CloudOps we provide all of our consultancy and support services along with performance monitoring, auto-heal and cost optimisation.

On-going Support

Advisory and support services are included as part of CloudOps. Problems with your cloud infrastructure can quickly affect business performance. Our team will:

Identify and diagnose issues with monitoring
Report on the problem
Resolve the issue
Root cause analysis
24/7 Support assisted support & fault recovery
Ensure it does not happen again

In most cases, we resolve problems before you even notice them.

Consultancy

We help you with the full life cycle of your cloud infrastructure:

As your AWS partner, we help you achieve a competitive edge by accelerating your cloud deployment.

Optimisation & maintenance
(Performance & Cost saving)

Your use of AWS cloud infrastructure will change over time which will increase costs and potentially lead to redundant services still running.

CloudOps includes cost optimisation and performance recommendations:

Automatically carrying out regular reviews of your AWS infrastructure
Identifying redundant or un-used resources
Scaling of resources to meet peak depend and scaling back for low demand saving you money
Reallocating resources as AWS changes to improve performance and reduce cost

Monitoring

SLAs to protect your business with 24/7 monitoring enabling us to deliver 99.999% uptime as standard:

Monitoring ensures you know that any issues are resolved as they occur and stopped from happening again.

AWS Experts

“They have the knowledge and expertise we needed to support our team efficiently”

Steve, Software Architect

“The culture of approachable professionalism has been a great match with my team.”

Dan, Managing Director

“Significant cost savings as well as seen a reduction in management time”

“The process to deploy was really easy as it just bolted on to our existing infrastructure and meant that we didn’t have to port all our websites across.”